Effective date: November 1, 2026
This policy applies to purchases from Enalas Group LLC d/b/a Cars Coffee Tees. Every Cars Coffee Tees piece is printed or embroidered for you after you order. Because of that, our refund policy is simple and focused on making things right when something goes wrong. It matches our Shipping & Returns (https://carscoffeetees.com/pages/shipping-returns) page, our Shipping Policy (https://carscoffeetees.com/policies/shipping-policy) and our Terms of Service (https://carscoffeetees.com/pages/terms-of-service).
1. Made-to-order items (tees, tall tees, hats, mugs, stickers)
• No returns for size or a change of mind. Because each piece is made to order, we don't accept returns or exchanges for size or a change of mind. Please check the size chart on each product page before you order. Regular and tall fits are sized differently.
• Defective, misprinted or damaged items. If something arrives defective, misprinted or damaged in transit, we'll replace it or refund you at no cost. Contact us (https://carscoffeetees.com/pages/contact) or email pearson.benjamin@enalasgroup.com within 30 days of delivery with your order number and a photo of the problem. You don't need to send the item back unless we ask.
• Wrong item. If you receive a different item, size or design than you ordered, tell us within 30 days of delivery and we'll send the right one at no cost.
• What isn't a defect. Small differences in color, print placement or sizing from the mockups, and normal variation between garment batches, aren't defects. Damage from washing, drying, heat or wear isn't covered.
• Sale items. Sale and discounted items follow this same policy.
2. Canceling an order
Production starts quickly. If you need to cancel, contact us (https://carscoffeetees.com/pages/contact) or email pearson.benjamin@enalasgroup.com as soon as possible. If your order hasn't gone into production yet, we'll cancel it and refund you in full. Once production has started, we can't cancel it.
3. Custom Car Drawing commissions
• Before your first proof: you can cancel for a full refund until we email your first proof.
• After your first proof: the drawing fee is non-refundable, because the work has been done. Up to 2 rounds of revisions are included to get it right.
• If a proof can't be fixed: if a proof doesn't reasonably show the car in your photos and we can't fix it within the included revisions, we'll refund you in full.
• If we can't complete it: if we decline your commission or can't finish your drawing for any reason, we'll refund you in full.
• Merch with your art is a separate made-to-order purchase and follows section 1.
4. Lost packages and address errors
See our Shipping Policy (https://carscoffeetees.com/policies/shipping-policy). In short: if a package is lost in transit, we'll replace it at no cost, or refund you if you prefer. We can't be responsible for orders sent to an address entered incorrectly at checkout.
5. How refunds are paid
Approved refunds go back to your original payment method. We'll confirm by email when a refund is issued. How long it takes to show up depends on your bank or card issuer, usually 5 to 10 business days. Original shipping charges are refunded when the whole order is refunded because of our mistake or a defect.
6. Your rights
Nothing in this policy limits any rights you have under consumer protection laws that can't be waived, including any right to dispute a charge with your card issuer.
7. Questions
Reach us anytime through our contact form (https://carscoffeetees.com/pages/contact) or at pearson.benjamin@enalasgroup.com.
8. Written copy
You're entitled to a written copy of this refund policy on request. Ask through our contact form or at pearson.benjamin@enalasgroup.com.
Enalas Group LLC d/b/a Cars Coffee Tees · 475 Quaker Meeting House Rd, Honeoye Falls, NY 14472 · carscoffeetees.com · pearson.benjamin@enalasgroup.com